Terms and Condition

Terms and Condition

  • Written quotes will be valid for 30 days from the date of issue.
  • A 25% non-refundable deposit must be paid in order to secure your booking.
  • A booking will not be guaranteed until the deposit has been paid.
  • Letters A Light’s terms and conditions must be read and agreed to by the Client before booking and paying a deposit.
  • Full payment is to be made 28 days before your event date.
  • All payments are to be via Electronic Funds Transfer to Letters A Light bank account unless alternate arrangements have been made directly with Letters A Light.
  • A refund less the 25% non-refundable deposit is available if your booking is cancelled 14 days before the event date.
  • Any cancellations must received and confirmed by Letters A Light via email at lettersalight@outlook.com.au
  • No refund is available within 14 days of the event date.
  • Letters A Light’s Props must be on a level surface, clear of any water supplies.
  • They must not be exposed to high winds and any rain.
  • The Client is responsible for organising a suitable location for the Props and should factor in the distance to a power point when deciding on a location.
  • A long exposed power lead can be unsightly and a trip hazard, this should be avoided.
  • Power leads can be supplied by Letters A Light if requested but will not provide a power supply.
  • It is the Clients responsibility to keep the Props safe and secure during the hire period.
  • If the Props are not going to be returned by the Client on time, Letters A Light must be notified immediately.
  • The Client must ensure the Props are positioned in a location clear and safe from guests and the public.
  • If the Client chose the delivery option, the Client shall ensure Letters A Light have clear unrestricted access to the event location at the elected delivery time.
  • It is advised by Letters A Light to choose an area to display the props where there is minimal external lighting(ie: outside, direct sunlight), it will not effect the props themselves but will affect the quality of the photographs, unless you are an experienced photographer there will be too much light in each picture for a standard camera.
  • Letters A Light’s products that are hired out are to be considered Props, they are not to be used as tables, stood on, leant on, sat on or used as a bar.
  • The Client must accept responsibility for the Props from the time of pickup or Letters A Light delivery to the time of drop off or Letters A Light pickup.
  • In the unlikely event that damage or loss occurs, Letters A Light will get a quote from the manufacturer for repairs or replacement.
  • These costs will be forwarded on to the Client and must be paid immediately.
  • Any losses Letters A Light incur by not being able to fulfil an order through damage or loss of a Prop caused at a Clients event will be passed on to this Client.
  • The Client must not attempt to or organise any repairs to the Props without the authority of Letters A Light.
  • The Client must notify Letters A Light immediately of any damage to or loss of any Props.
  • Letters A Light has public liability insurance of $10,000,000.
  • Letters A Light strongly recommend the Client have their own insurance in place for their event and have adequate insurance for all equipment including Letters A Light Props.
  • Pickup and/or delivery dates, times and locations are to be determined at the time of booking.
  • If not, they must be done 14 days prior to the event date via email.
  • Letters A Light must also have an onsite event contact if the Client chose the delivery option.
  • Delivery charges apply for any event more than 15km from Charlestown NSW 2290.
  • The “Client” refers to the person who has read and agreed to the Letters A Light Terms and Conditions.
  • The “Props” refer to all equipment hired from Letters A Light by the client.